Frequently Asked Questions
Everything you need to know about shopping with Primacol
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
Primacol accepts all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website where you can monitor your package's progress.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and Canada. We are working on expanding our logistics network to include international destinations in the near future.
Is my personal information secure?
Yes, we use industry-standard SSL encryption to protect your data during checkout. We do not store your full credit card information on our servers.